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Tough Conversations

“A universal talent is the ability to avoid difficult conversations." Susan Scott

Who is this training for:

Deputy heads, assistant heads, year leaders, key stage or subject coordinators, or other leaders who undertake potentially difficult conversations with staff, or parents, as part of the appraisal process, following lesson visits, challenging under-performance, or when dealing with other issues.

Course Details:

We know that giving good feedback is crucial to school improvement, but some staff worry about having necessary conversations with others, or avoid them altogether.
Elements of giving feedback include: speaking candidly, listening compassionately, staying true to what is important, challenging respectfully, remaining calm and interested. None of these things are necessarily easy, but they can be practised and improved. A number of different frameworks for giving feedback will be explored. Through the use of case studies and scenarios, delegates will identify features of good practice, reflect on their own practice and practise dealing with a range of situations.

By the end of the course:

Delegates will appreciate why feedback is so important, the elements of giving good feedback, and come away with strategies to use to improve their own practice.


Course format:

This training can be delivered face-to-face or live online via Zoom. A variety of training resources and case studies will be used to engage and challenge participants and a template for planning a difficult conversation will be given.

Duration: 3 hours (can be 2 x 1.5 hours if live online)

 Please contact us to discuss your requirements.

What delegates have said:

“All staff came away with useful and practical action points to further develop their leadership skills and confidence.”